Patient Satisfaction shall mean the extent to which a service corresponds to the patient’s expectations. These assessments are both communication tools and means to improve the quality of healthcare.
It assumes its real function – that of improving the quality of healthcare – if questions are directed at the factors that influence the quality of healthcare, and the information gathered is provided as feedback as part of the quality circle based on the processing of questionnaires filled out based on honest and sincere personal opinions.
It is a general experience in Hungary similarly to countries disposing of more developed healthcare systems, that in the course of such assessments cca. 90% satisfaction rate is apparent and only 10% of responders provide negative feedback – the healthcare provider shall be able to improve quality by analyzing this latter information.